Frequently asked questions (FAQ)

Do you have questions about making your canvas photo prints? More than likely, you’ll be able to find the answer you’re looking for below.

If you’re unable to find an answer, however, please reach out to us.

PHOTOS & IMAGES

Our website uploader accepts JPEG, TIFF or PNG.

Yes all of our canvas prints come stretched around the frame and ready to hang upon delivery.

Yes you have options to order rolled canvas prints.

Canvas prints include 19mm or 35mm wooden stretcher frames. All Canvases are of high quality and are delivered fully assembled.

Our high quality canvases are made from matte cotton and their GSM count is 360. In order to protect your canvas photo prints, we seal them with a coating that makes them resistant to ultraviolet light, dust and water.

We use top-of-the-line, professional Canon printers, with only certified high quality Canon ink.

We offer the following three varieties of canvas wraps:

Mirror Wrap:

Your photo will be mirrored along the edges of the frame.

Gallery Wrap:

Your photo will be wrapped continuously around the frame so that it is visible on the sides and front.

Solid Colour Wrap:

The sides of your canvas will be filled in with a colour of your choosing.

CARE & MAINTENANCE

A vacuum with brush attachment or a dusting cloth can easily clean your canvas prints. However, please do not use any kind of cleaning liquids to wipe or spray the canvas.

ArtDeco Canvas uses the latest Canon inks during our printing process allowing our products to be fade resistant for up to 100 years.

PAYMENTS

We take the privacy of our customers’ data very seriously. All transactions are encrypted through SSL, the standard in Internet data security.

INTERNATIONAL SHIPPING & DELIVERY

It depends on the shipping method selected and the country you are located in. We strive to offer the best rates for our customers, so rely on multiple shipping providers to cater to our customers. Basically, local postal services for the more economical options and the courier options vary between FedEx & DHL (depending on your country).

It depends on the shipping method selected and the country you are located in. After your order has been submitted, it will take 5 to 25 business days for your canvas photo prints to arrive at your front door.

For all rolls we have come to an agreement with courier services and express local mail services and are able to offer those at a flat rate depending on the country, so one low flat-rate for any number of rolls ordered, so the more you order, the less it seems you pay for shipping!

For products that require boxes, we have to volumetrically weigh and ship them therefore your rates will increase as the size of the box increases, we have tried to include as many economical options for our users, but we understand at times it might be expensive thus our roll options for people who want outstanding quality and able to receive it for minimal shipping rates.