Return policy

We have a 30-day return or exchange policy, which means you have 30 days after receiving your item to request a refund.

To be eligible for a refund, your item must be in destroyed beyond repair and video provided as a proof for us to issue the refund. You’ll also need to present the receipt or proof of purchase.
To start a refund or exchange process, you can contact us at info@artdecocanvas.com. 

If your return action is accepted, we’ll issue the full refund of your payment. 

You can always contact us for any return question at info@artdecocanvas.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Color Differences

Please note that due to differences in monitors, the colors you see on your screen may be slightly different on the print you receive. We print colors true to the original files and cannot alter the output.

Oversized Prints Return Exclusions

The following sizes are not eligible for returns:

40x60, 45x60, 60x45

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or ask for refund of your order within 14 days, for any reason and without a justification. As above, your item must be in destroyed beyond repair and video provided as a proof for us to issue the refund. 

Refunds

We will notify you once we’ve received and inspected your proof video, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@artdecocanvas.com.